Customer Service Specialist at Coastside County Water District

Coastside411; Half Moon Bay (CA); On-site; USD 49,318 - 66,303; Full time

Job summary

Coastside County Water District in Half Moon Bay is seeking a Customer Service Specialist to assist the public in various ways, including responding to inquiries, processing payments, and preparing reports. Ideal candidates will have a strong customer service background and proficiency in Microsoft Office.

This position requires excellent communication and organizational skills, with responsibilities including accounts receivable and utility billing.

Qualifications

• Three or more years of experience in a customer service role.
• Demonstrated ability to resolve customer issues effectively.
• Proficiency in Microsoft Office applications.

Responsibilities

• Respond to customer requests for service and inquiries.
• Process utility payments and prepare reports.
• Assist in credit collections and water service processing.

Skills

Customer service experience

Problem-solving skills

Ability to analyze data

Microsoft Office proficiency

Education

College degree preferred

Tools

Customer service software

Job description

Customer Service Specialist at Coastside County Water District

or Drop off/Mail to: Coastside County Water District, 766 Main Street, Half Moon Bay, CA 94019

The Coastside County Water District is currently recruiting for the position of Customer Service Specialist.

The Customer Service Specialist serves in a highly visible, front-line customer support role, assisting the public in person, by phone, and via email. Responsibilities include responding to customer requests for service, processing utility payments, and addressing customer inquiries and concerns. This position also prepares accurate and timely statements and reports related to customer accounts and activity.

Key responsibilities include:

• Accounts receivable and utility billing
• Credit and Collections
• General office administration
• Water service processing

Minimum Qualifications

Any combination of education and experience that demonstrates the required knowledge and abilities will be considered qualifying. A typical background includes:

• Three or more years of experience in a customer service role
• Demonstrated ability to resolve customer issues and interact courteously and effectively with the public
• Experience training customers in new systems is desirable
• Proficiency with computer software and systems, including Microsoft Office (Outlook, Excel, and Word), customer service and utility billing systems.
• Strong ability to analyze and summarize large data sets, prepare reports, and clearly communicate findings

Additional Requirements

• Excellent communication, organizational, and analytical skills
• Ability to prioritize tasks and work efficiently within time constraints
• High degree of accuracy and attention to detail
• Ability to work collaboratively in a team environment
• College degree preferred, but not required
• Experience in the water utility industry or a related field is highly desirable

Hourly Range

$35.80 to $48.13 depending on experience.

As of January 2026
Resource Center
508 Main St., Half Moon Bay