Customer Service Specialist - Water Utility (In-Office)

California Water Service; Bakersfield (CA); On-site; USD 40,000 - 47,000; Full time

Job summary

California Water Service Group invites you to join our customer service team in California. The Associate Customer Service Professional delivers exceptional service in person, by phone, web, email, and chat, upholding our standards of empathy, professionalism, and integrity.

You will work as part of a cohesive team to resolve issues and ensure accurate account records. The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service or related water industry experience.
• Proficiency in Microsoft Office and Oracle Customer Care & Billing.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Must read and write proficiently.
• Day travel may be required within the region for training and team building.

Responsibilities

• Resolve customer requests or inquiries via in-person, phone, web, email, and chat.
• Schedule and follow up on service or emergency requests.
• Document customer accounts and perform data entry as needed.
• Generate and complete reports and handle billing exceptions.
• Provide information about company programs and services to customers.
• Coordinate with outside agencies and internal departments for service efforts.
• Assist with meter reading and related tasks as needed.
• Prepare bank deposits and daily cash reports.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

2+ years customer service experience (water industry)

Tools

Microsoft Office

Oracle CC&B

Field Collection System (FCS)

Job description

California Water Service Group invites you to join our customer service team in California. The Associate Customer Service Professional delivers exceptional service in person, by phone, web, email, and chat, upholding our standards of empathy, professionalism, and integrity.

You will work as part of a cohesive team to resolve issues and ensure accurate account records. The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced