Customer Service & Billing Specialist

International Executive Service Corps; San Dimas (CA); On-site; USD 66,706,147 - 107,050,540; Full time

Job summary

Golden State Water Company in California seeks a Customer Service Center Associate to answer inquiries, process payments, and maintain accurate customer records. You will navigate the Customer Information System, assist customers with online self-service, and support field operations as needed.

The role requires strong communication, attentiveness to details, problem solving, and the ability to multitask across channels while upholding regulatory standards and company policies.

Qualifications

• High school diploma or equivalent.
• 2 years relevant work experience or equivalent in a professional setting.
• Familiarity with utility or customer service environments.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to read and interpret regulations, procedures, and rate schedules.
• Strong written and verbal communication skills.
• Bilingual skills may be required.

Responsibilities

• Respond to customer inquiries via multiple channels per standards.
• Create/access customer records in the CIS and resolve discrepancies.
• Assist customers with online self-service and payment portals.
• Manage meter reading routes and support MWM/CC&B systems.
• Process payments and prepare cashier reports and deposits.
• Assist with program applications and service requests (CAP, hydrant meters, etc.).
• Communicate regulations and billing information clearly to customers.

Skills

Customer service

Communication

Multitasking

Reading & interpreting documents

Teamwork

Problem solving

PC proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Golden State Water Company in California seeks a Customer Service Center Associate to answer inquiries, process payments, and maintain accurate customer records. You will navigate the Customer Information System, assist customers with online self-service, and support field operations as needed.

The role requires strong communication, attentiveness to details, problem solving, and the ability to multitask across channels while upholding regulatory standards and company policies.