Water Utility Customer Care Specialist

Municipal Operations & Consulting, Inc.; Cypress (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k)

Descrizione del lavoro

Municipal Operations & Consulting, Inc. in Cypress, Texas, is seeking a customer service representative to deliver responsive service to residents and businesses.

You will handle inquiries by phone and email, assist walk-in customers, process payments, and collaborate with other departments to resolve issues, ensuring accurate records and timely information. This full-time role requires strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment.

Competenze

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Previous customer service experience with a water utility company preferred.
• Proficient in using computer systems and software applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and ability to work effectively as part of a team.

Mansioni

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers regarding services.
• Assist walk-in customers.
• Resolve customer complaints or issues in a professional and efficient manner.
• Collaborate with other departments to ensure customer satisfaction.
• Take payments by phone and in person.
• Maintain customer records and update information as needed.

Conoscenze

Communication

Problem-solving

Attention to detail

Needs analysis

Customer service

CRM software

Strumenti

Computer systems

Descrizione del lavoro

Municipal Operations & Consulting, Inc. in Cypress, Texas, is seeking a customer service representative to deliver responsive service to residents and businesses.

You will handle inquiries by phone and email, assist walk-in customers, process payments, and collaborate with other departments to resolve issues, ensuring accurate records and timely information. This full-time role requires strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment.