Water Operations & Customer Service Lead

Careers In Government, Inc.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness

Retirement pension

457 deferred compensation plan

Paid vacation

Job summary

Careers In Government, Inc. is seeking a Customer Service Representative III for the Houston Water Division. This role leads the customer service team, handles general and escalated inquiries by phone and email, and coordinates with other sections to ensure timely responses.

Strong MS Office skills and attention to detail are essential. The ideal candidate brings 3 years of admin or customer service experience, a high school diploma or GED, and the ability to train staff while maintaining

Qualifications

• Requires a high school diploma or GED.
• Three (3) years of administrative or customer service-related experience are required.
• Substitutions: Associate’s degree may substitute for up to two (2) years of experience; Bachelor’s degree may substitute for the years of experience.
• Preference given to candidates with organizational, leadership, communication and problem solving skills; knowledge of Microsoft Office; knowledge of asset management systems such as IMS, Infor, 311, etc.

Responsibilities

• Functioning in a lead capacity to meet operational needs by assigning and evaluating job assignments of subordinate employees.
• Reviewing and handling customer general and escalated inquiries via email or telephone.
• Researching and reviewing inquiries by using various work systems and databases.
• Coordinating and communicating with other sections/divisions/departments to address concerns and inquiries.
• Creating and updating service requests and work orders, and dispatching work teams.
• Preparing daily reports and compiling information.
• Training new and current customer service representatives.
• Using MS Office applications (Outlook, Excel, Word) to complete tasks efficiently.

Skills

Organizational skills

Leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

IMS

Infor

311 system

Job description

Careers In Government, Inc. is seeking a Customer Service Representative III for the Houston Water Division. This role leads the customer service team, handles general and escalated inquiries by phone and email, and coordinates with other sections to ensure timely responses.

Strong MS Office skills and attention to detail are essential. The ideal candidate brings 3 years of admin or customer service experience, a high school diploma or GED, and the ability to train staff while maintaining