Water Utility Customer Service Pro — Rotating Shifts

City of Houston; Houston (TX); In loco; USD 36.000 - 54.000; Tempo pieno

Descrizione del lavoro

City of Houston, Houston Water division, is seeking a dedicated Customer Service Representative II. The role supports field operations, handles inquiries, and processes service requests with accuracy.

The department emphasizes reliability, customer focus, and collaboration with field crews and internal teams. Qualifications include a high school diploma or GED and at least two years of related experience; an Associate degree may substitute for up to two years.

Competenze

• Requires high school diploma or GED.
• Two years administrative or customer service experience required; Associate degree may substitute for up to two years of experience.

Mansioni

• Maintain records and reports; provide guidance to other representatives.
• Create, update and cost service requests and work orders.
• Respond to inquiries by phone or email.

Conoscenze

Customer service

Communication

Formazione

High School Diploma or GED

Associate degree substitution for up to two years experience

Descrizione del lavoro

City of Houston, Houston Water division, is seeking a dedicated Customer Service Representative II. The role supports field operations, handles inquiries, and processes service requests with accuracy.

The department emphasizes reliability, customer focus, and collaboration with field crews and internal teams. Qualifications include a high school diploma or GED and at least two years of related experience; an Associate degree may substitute for up to two years.