Water Utilities Customer Care Specialist

City of Irving; Irving (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

City of Irving is seeking a Customer Service/Administrative position within the Water Utilities department. The role requires handling contract forms, address changes, and water service orders using CIS, coordinating with field and billing teams, and resolving billing issues with care and accuracy.

The job emphasizes high-volume operations, accounting basics, and strong customer service skills. A high school diploma is required, bilingual English/Spanish is a plus, and proficiency with 10-key

Qualifications

• Requires high school diploma or equivalent and two years experience in high-volume operations standards and general accounting principles in a customer service environment.
• Bilingual English/Spanish is beneficial.

Responsibilities

• Complete contract forms and prepare change of address records.
• Receive orders for installation, turn-on, disconnection and other changes in water service via CIS to coordinate with field and billing units.
• Issue customer orders through CIS to coordinate with field and billing units.
• Resolve billing or service complaints and refer grievances to designated departments for investigation.
• Perform cashiering and monitor/reconcile daily transactions.
• Provide high level customer service to callers and visitors both internal and external.

Skills

Customer service

Communication

Teamwork

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CIS software

10-key adding machine

Microsoft Office

Job description

City of Irving is seeking a Customer Service/Administrative position within the Water Utilities department. The role requires handling contract forms, address changes, and water service orders using CIS, coordinating with field and billing teams, and resolving billing issues with care and accuracy.

The job emphasizes high-volume operations, accounting basics, and strong customer service skills. A high school diploma is required, bilingual English/Spanish is a plus, and proficiency with 10-key