Lead Customer Service Rep – Water Operations (Rotating Shifts)

City of Houston; Houston (TX); In loco; USD 42.000 - 58.000; Tempo pieno

Descrizione del lavoro

City of Houston is seeking a Customer Service Representative III in the Houston Water division. The role involves leading a small team, directing customer inquiries via phone and email, and coordinating with multiple departments to resolve issues.

The position requires strong communication and analytical skills, with responsibilities including creating service requests, compiling daily reports, and training new team members.

Competenze

• Requires a high school diploma or GED.
• Three (3) years of administrative or customer service experience preferred.
• Experience leading a small team is a plus.

Mansioni

• Lead capacity to assign and evaluate subordinate staff.
• Handle customer inquiries via email or phone and resolve issues.
• Research inquiries using internal systems and databases.
• Coordinate with other sections to address concerns.
• Create and update service requests and dispatch work teams.

Conoscenze

Leadership

Customer Service

Communication

Analytical Thinking

Formazione

High School Diploma or GED

Strumenti

MS Office

Descrizione del lavoro

City of Houston is seeking a Customer Service Representative III in the Houston Water division. The role involves leading a small team, directing customer inquiries via phone and email, and coordinating with multiple departments to resolve issues.

The position requires strong communication and analytical skills, with responsibilities including creating service requests, compiling daily reports, and training new team members.