Customer Service Representative – Cypress

Municipal Operations & Consulting, Inc.; Cypress (TX); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

401(k)

Descrizione del lavoro

Municipal Operations & Consulting, Inc. in Cypress, Texas, is seeking a customer service representative to deliver responsive service to residents and businesses.

You will handle inquiries by phone and email, assist walk-in customers, process payments, and collaborate with other departments to resolve issues, ensuring accurate records and timely information. This full-time role requires strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment.

Competenze

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to analyze customer needs and provide appropriate solutions.
• Previous customer service experience with a water utility company preferred.
• Proficient in using computer systems and software applications.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude and ability to work effectively as part of a team.

Mansioni

• Handle incoming customer inquiries via phone and email.
• Provide accurate and timely information to customers regarding services.
• Assist walk-in customers.
• Resolve customer complaints or issues in a professional and efficient manner.
• Collaborate with other departments to ensure customer satisfaction.
• Take payments by phone and in person.
• Maintain customer records and update information as needed.

Conoscenze

Communication

Problem-solving

Attention to detail

Needs analysis

Customer service

CRM software

Strumenti

Computer systems

Descrizione del lavoro

Job Description

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Responsibilities

• – Handle incoming customer inquiries via phone and email.
• – Provide accurate and timely information to customers regarding services
• – Assist walk-in customers
• – Resolve customer complaints or issues in a professional and efficient manner
• – Collaborate with other departments to ensure customer satisfaction
• – Take payments by phone and in person
• – Maintain customer records and update information as needed

Qualifications

• – Excellent communication skills, both verbal and written
• – Strong problem-solving abilities and attention to detail
• – Ability to analyze customer needs and provide appropriate solutions
• – Previous customer service experience with a water utility company preferred
• – Proficient in using computer systems and software applications
• – Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• – Positive attitude and ability to work effectively as part of a team

Benefits

• – Full medical, dental, vision available after 60 days
• – 401 (k) after 1 year of employment
• – Paid holidays after 90 days
• – Two weeks paid vacation after 1 year

TYPE

Full Time

LOCATION

Cypress, Texas