Water Utility Billing & Customer Care Specialist

Woodard and Curran in; Monmouth (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Job summary

Woodard & Curran in Monmouth, Illinois is seeking a Billing Specialist to support water utility operations by coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information.

You will prepare and mail customer bills, document payments, enter financial information, and provide general administrative support. Strong communication and accuracy are essential in this role.

Qualifications

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable, accounts receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software programs for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills with the ability to provide a positive and professional customer service experience.
• Professional integrity and the ability to handle confidential information appropriately.
• Ability to communicate and work effectively with corporate partners, clients, the general public, and fellow employees.
• Spanish-speaking skills are a plus.

Responsibilities

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once they are returned and completed.
• Post and count cash payments and complete daily cash drawer reconciliation as needed.
• Create new customer accounts in the billing software as requested or required.
• Process final bills for customers closing their accounts and mail bills from the office.
• Create and send customer letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and routes, including loading handheld devices for meter readers, downloading information into the billing system, and entering compound reads into the bookkeeping system.
• Create service orders for field staff based on high or low reads identified on meter reader forms.
• Order office supplies as needed.
• Compile delinquent account lists, send e-bill reminders, and generate monthly shut-off lists.
• Assist walk-in customers and provide friendly, professional service.
• Assist with monthly billing, including printing, preparing, and mailing customer bills.
• Respond to high-usage concerns and other water service-related customer questions or complaints.

Skills

Attention to detail

Customer service

Verbal communication

Phone skills

Education

High school diploma

Tools

Billing software

Accounting software

MS Word

Job description

Woodard & Curran in Monmouth, Illinois is seeking a Billing Specialist to support water utility operations by coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information.

You will prepare and mail customer bills, document payments, enter financial information, and provide general administrative support. Strong communication and accuracy are essential in this role.