Water Utility Billing Specialist

Woodard & Curran; New Jersey; On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois. You will coordinate billing activities, assist customers, process payments, and maintain accurate account information.

Prepare and mail customer bills, document payments, and input data into the billing system while providing professional service. The role requires strong communication, organization, and attention to detail, with regular team interaction and supervision by the Project Manager.

Qualifications

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable/receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills for professional customer service.
• Professional integrity and handling confidential information.
• Ability to work with corporate partners, clients, and the public.
• Spanish-speaking skills are a plus.

Responsibilities

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once completed.
• Post and count cash payments and reconcile daily cash drawer.
• Create new customer accounts in the billing software.
• Process final bills and mail bills to customers.
• Create/send letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and file handling in the billing system.
• Order office supplies as needed.
• Maintain delinquent account lists and monthly shut-off lists.
• Assist walk-in customers and provide friendly service.
• Support monthly billing preparation and mailing.

Skills

Attention to detail

Customer service

Communication

Verbal communication

Organization

Follow instructions

Spanish skills (plus)

Teamwork

Professional integrity

Education

High school diploma or equivalent

Tools

Billing software

Job description

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive, collaborative culture that supports professional growth, flexibility, and meaningful work, empowering our employees to make a lasting impact on our clients, communities, and the planet.

What will you be doing at Woodard & Curran?

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois. In this role, you’ll play an important part in supporting our water utility operations by coordinating billing activities, assisting customers, processing payments, and maintaining accurate account information.

You’ll prepare and mail customer bills, document payments, enter financial information into the billing system, and provide general administrative and office support. This position also involves regular interaction with customers, so strong communication, organization, and attention to detail are important. You’ll work as part of a team under the direct supervision of the Project Manager.

Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Essential duties include, but are not limited to:

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once they are returned and completed.
• Post and count cash payments and complete daily cash drawer reconciliation as needed.
• Create new customer accounts in the billing software as requested or required.
• Process final bills for customers closing their accounts and mail bills from the office.
• Create and send customer letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and routes, including loading handheld devices for meter readers, downloading information into the billing system, and entering compound reads into the bookkeeping system.
• Create service orders for field staff based on high or low reads identified on meter reader forms.
• Order office supplies as needed.
• Compile delinquent account lists, send e-bill reminders, and generate monthly shut-off lists.
• Assist walk-in customers and provide friendly, professional service.
• Assist with monthly billing, including printing, preparing, and mailing customer bills.
• Respond to high-usage concerns and other water service-related customer questions or complaints.

What will you need to succeed?

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable, accounts receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software programs for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills with the ability to provide a positive and professional customer service experience.
• Professional integrity and the ability to handle confidential information appropriately.
• Ability to communicate and work effectively with corporate partners, clients, the general public, and fellow employees.
• Spanish-speaking skills are a plus.

Successful completion of a background check

$25.30 - $25.30 an hour

Please reference this project specific pay range. In addition, for facilities that are unionized and receive benefits through the union, the benefits may differ from what is listed.

Woodard & Curran offers a comprehensive benefits package. For more information about our benefits & workplace policies visit Benefit & Policy Information - Woodard & Curran .

E-Verify Participation : Woodard & Curran participates in E-Verify to confirm the employment eligibility of all newly hired employees. As part of this process, we provide access to the Right to Work & E-Verify postings.

Equal Employment Opportunity & Accessibility: Woodard & Curran is an Equal Opportunity Employer. We are committed to non-discrimination and make employment decisions based on job-related factors. Individuals with disabilities and protected veterans are encouraged to apply. If you require a reasonable accommodation during the application process, please contact Beth Sweitzer .

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