Utility Billing & Customer Service Pro

Lemont; Lemont (IL); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Starting rate $28+/hr

Paid time off

Insurance: medical, dental, vision

Life insurance

Wellness program

EAP

Employee benefits

Collaborative environment

Job summary

The Village of Lemont is hiring a Utility Billing & Customer Service Specialist to deliver accurate water and sewer billing services and support residents in a professional manner. You will work closely with Finance and Public Works to ensure accurate accounts and timely notices.

You will process monthly bills, review readings, and coordinate with Public Works on meter work, while supervising a part-time Meter Reader and maintaining comprehensive records.

Qualifications

• High school diploma or equivalent required.
• Strong computer skills with Excel, Word and Outlook.
• Ability to perform mathematical calculations and precise data entry.
• Strong organizational, communication and customer service skills.
• Ability to handle challenging customer situations professionally.
• Experience with utility billing or municipal government is a plus.
• Experience with Tyler/New World software preferred.

Responsibilities

• Process monthly water and sewer billing and maintain customer accounts.
• Review meter readings, consumption data, adjustments and move-ins/out.
• Monitor delinquent accounts, issue notices, assist payment arrangements.
• Coordinate meter installs, reads, shut-offs with Public Works.
• Supervise the part-time Meter Reader.
• Respond to resident questions and resolve billing concerns.
• Maintain records and prepare reports on billing activity.
• Provide support to other Finance functions as needed.

Skills

Excel

Word

Outlook

Data entry

Customer service

Organization

Communication

Math skills

Tyler/New World

Education

High school diploma

Tools

Tyler/New World

Job description

The Village of Lemont is hiring a Utility Billing & Customer Service Specialist to deliver accurate water and sewer billing services and support residents in a professional manner. You will work closely with Finance and Public Works to ensure accurate accounts and timely notices.

You will process monthly bills, review readings, and coordinate with Public Works on meter work, while supervising a part-time Meter Reader and maintaining comprehensive records.