Water Utility Billing & Customer Service Specialist

Woodard & Curran; New Jersey; On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois. You will coordinate billing activities, assist customers, process payments, and maintain accurate account information.

Prepare and mail customer bills, document payments, and input data into the billing system while providing professional service. The role requires strong communication, organization, and attention to detail, with regular team interaction and supervision by the Project Manager.

Qualifications

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable/receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills for professional customer service.
• Professional integrity and handling confidential information.
• Ability to work with corporate partners, clients, and the public.
• Spanish-speaking skills are a plus.

Responsibilities

• Create service orders for connects, final reads, re-reads, and leaks.
• Close service orders once completed.
• Post and count cash payments and reconcile daily cash drawer.
• Create new customer accounts in the billing software.
• Process final bills and mail bills to customers.
• Create/send letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and file handling in the billing system.
• Order office supplies as needed.
• Maintain delinquent account lists and monthly shut-off lists.
• Assist walk-in customers and provide friendly service.
• Support monthly billing preparation and mailing.

Skills

Attention to detail

Customer service

Communication

Verbal communication

Organization

Follow instructions

Spanish skills (plus)

Teamwork

Professional integrity

Education

High school diploma or equivalent

Tools

Billing software

Job description

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois. You will coordinate billing activities, assist customers, process payments, and maintain accurate account information.

Prepare and mail customer bills, document payments, and input data into the billing system while providing professional service. The role requires strong communication, organization, and attention to detail, with regular team interaction and supervision by the Project Manager.