Water Utility Billing & Customer Care Specialist

H2O Innovation Inc.; Laurel (MS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Savings Account

Life Insurance

401K Retirement Plan with Employer Con

Paid Vacation & Sick Days

Paid Holidays

Job summary

H 2 O Innovation in Laurel, MS is seeking a Customer Service Representative to assist residents with water billing inquiries, payments, and account questions while delivering friendly, accurate service.

You will handle in-person, phone, and email inquiries, process payments, update records, and help with billing adjustments, working in a team that values reliability and customer focus.

Qualifications

• Experience in customer service or billing preferred.

Responsibilities

• Respond to customer inquiries regarding water bills, payment options, account balances, and billing discrepancies.
• Process payments, review account information, and maintain accurate customer records.
• Assist residents with billing adjustments, payment arrangements, and account updates in accordance with established policies and procedures.
• Research and resolve billing concerns, discrepancies, and customer complaints in a timely manner.
• Explain utility rates, fees, service charges, and billing procedures to customers.
• Assist with water service connections, disconnections, and account changes as needed.
• Maintain accurate documentation of customer interactions, payments, and account activity.
• Handle customer inquiries in person, over the phone, and through email or other communication channels.
• Protect confidential customer information and follow established procedures and city policies.
• Perform additional administrative and customer service duties as assigned.

Skills

Customer service

Communication skills

Organization

Problem solving

Job description

H 2 O Innovation in Laurel, MS is seeking a Customer Service Representative to assist residents with water billing inquiries, payments, and account questions while delivering friendly, accurate service.

You will handle in-person, phone, and email inquiries, process payments, update records, and help with billing adjustments, working in a team that values reliability and customer focus.