Water Billing & Customer Care Specialist

Inframark LLC; Belle Chasse (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Inframark is seeking a dedicated Customer Service Representative to join our team in Plaquemines Parish, LA. You will handle and process incoming calls and requests from customers related to water bills, ensuring accurate data entry and courteous service.

Requirements include a high school diploma or GED with at least 1 year of related experience, basic proficiency with Microsoft Office, and the ability to read meters and process payments.

Qualifications

• High School diploma or GED with at least 1 year of related customer service experience.
• Proficiency with Microsoft Office and basic office equipment.
• Ability to read meters and understand billing & payments.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Inframark is seeking a dedicated Customer Service Representative to join our team in Plaquemines Parish, LA. You will handle and process incoming calls and requests from customers related to water bills, ensuring accurate data entry and courteous service.

Requirements include a high school diploma or GED with at least 1 year of related experience, basic proficiency with Microsoft Office, and the ability to read meters and process payments.