Water Utilities Billing & Office Coordinator

City-of-East-Providence; East Providence (RI); On-site; USD 60,000 - 71,000; Full time

Job summary

City of East Providence is seeking an Assistant Office Manager – Water in East Providence, RI to supervise water billing and customer service operations. You will oversee meter reading, data entry, and billing cycles while supporting office administration and staff.

Strong communication, billing software proficiency, and bilingual ability are valued. The role requires experience in utility billing, office operations, and payroll support, with a focus on accurate record keeping and regulatory

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Three years’ experience in utility billing and customer service.
• Ability to coordinate and direct the work of others.
• Accurate data entry and invoicing; ability to work with figures.
• Strong communication with the public, colleagues and supervisors.

Responsibilities

• Billing of domestic, commercial, and industrial water users with accuracy.
• Administers meter reading, billing and customer service functions.
• Coordinates office operations and staff in the absence of the Office Manager.
• Supervises billing and customer service staff; coordinates workload.
• Maintains data for billing records and reports; payroll assistance.
• Responds to escalated customer inquiries and document communications.

Skills

Utility billing

Water meters

Office administration

Computer proficiency

Bilingual Portuguese/English

Education

High school diploma

Associate degree preferred

Tools

Billing software

Microsoft Office

Job description

City of East Providence is seeking an Assistant Office Manager – Water in East Providence, RI to supervise water billing and customer service operations. You will oversee meter reading, data entry, and billing cycles while supporting office administration and staff.

Strong communication, billing software proficiency, and bilingual ability are valued. The role requires experience in utility billing, office operations, and payroll support, with a focus on accurate record keeping and regulatory