Water & Sewer Utility Billing Specialist

Town of East Longmeadow; East Longmeadow (MA); On-site; USD 40,000 - 53,000; Full time

Job summary

The Town of East Longmeadow is seeking a DPW Utility Billing Administrative Assistant to manage utility invoicing for water and sewer across six town districts. The role involves processing billing, maintaining schedules, updating accounts, and assisting customers in person or by phone.

Applicants should have knowledge of DPW practices, general accounting, and strong analytical math skills. Backups for payroll/accounts payable and handling related permits may be required.

Qualifications

• Knowledge of DPW practices and procedures.
• General accounting knowledge.
• Analytical mathematical ability to create utility invoices.
• Experience with computer software systems.
• Education equivalent to high school plus specialized training equaling two years of college. Over 5 to 7 years of progressive learning experience.

Responsibilities

• Perform water/sewer invoicing for six town districts.
• Maintain established invoicing schedule and generate billing information.
• Update accounts and track billed revenue; operate computer systems.
• Provide internal/external customer assistance by phone and in person.
• Backup for Payroll/Accounts Payable Associate; may handle related tasks.
• Process property damage reports, issue work orders and permits/licenses.

Skills

DPW practices and procedures

General accounting

Analytical math ability

Customer service skills

Education

High school diploma plus two years college

Tools

Computer software systems

Job description

The Town of East Longmeadow is seeking a DPW Utility Billing Administrative Assistant to manage utility invoicing for water and sewer across six town districts. The role involves processing billing, maintaining schedules, updating accounts, and assisting customers in person or by phone.

Applicants should have knowledge of DPW practices, general accounting, and strong analytical math skills. Backups for payroll/accounts payable and handling related permits may be required.