Water Utilities Operations Lead (Office & Billing)

ADP; East Providence (RI); On-site; USD 60,000 - 71,000; Full time

Job summary

City of East Providence is seeking an Assistant Water Utilities Office Manager in East Providence, RI to support billing, meter reading, and customer service operations. You will supervise clerical staff, coordinate with Finance and Public Works, and help ensure timely, accurate water and sewer billing.

Requirements include a high school diploma and 3 years in utility billing and customer service; bilingual in Portuguese/English is a plus.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Three years of experience in utility billing and customer service.
• Ability to coordinate and direct the work of others.
• Ability to work accurately with figures and perform detailed data entry.
• Ability to review invoices and ensure proper allocation of water utility expenses.
• Ability to operate municipal financial management systems and accounting software.
• Ability to handle customer inquiries and complaints.
• Ability to communicate effectively with the public, coworkers and supervisors.
• Ability to understand and carry out complex instructions.
• Discretion and confidentiality of sensitive information.
• Knowledge of Windows-based computer terminals.

Responsibilities

• Billing of domestic, commercial, and industrial water users while ensuring accuracy of all billing processes and related record keeping.
• Administers meter reading, billing and customer service functions.
• Assists in the administration and coordination of office operations.
• Coordinates Utility Meter Mechanics and field & office work to support billing & customer service operations to ensure timely & accurate billing cycles.
• Enters and maintains data for billing & recordkeeping processes.
• Assists with payroll preparation and processing for Water Utility employees, including review of timekeeping records.
• Provides direct customer service, including handling and investigation of complex and/or escalated complaints.
• Maintains and administers meter reading software programs, customer service records, customer accounts & meter inventory systems.
• Assists in training staff on billing systems, customer service procedures and office operations.
• Coordinates shut-off procedures and collection activities for unpaid accounts.
• Supports supervision and coordination of billing and customer service staff; may assign & review work and help oversee customer service office scheduling and workload distribution in the absence of the Office Manager.
• Coordinates customer service and billing activities with Finance, Treasury, and Public Works.
• Assists with maintaining office procedures, workflow improvements, and implementation of system upgrades.
• Prepares and maintains reports and supports administrative functions of the division.
• Assists with monitoring and maintaining compliance with applicable policies, procedures and regulatory requirements including support for water quality, lead, copper and various sampling reporting requirements.
• Performs tasks which develop as WUD work and duties evolve.

Skills

Utility billing

Meter reading

Office administration

Microsoft Office

Portuguese/English

Education

High school diploma or equivalent

Associate’s degree or post-secondary education preferred

Tools

Municipal accounting software

Billing systems software

Billing data software

Job description

City of East Providence is seeking an Assistant Water Utilities Office Manager in East Providence, RI to support billing, meter reading, and customer service operations. You will supervise clerical staff, coordinate with Finance and Public Works, and help ensure timely, accurate water and sewer billing.

Requirements include a high school diploma and 3 years in utility billing and customer service; bilingual in Portuguese/English is a plus.