ASSISTANT OFFICE MANAGER - WATER

City-of-East-Providence; East Providence (RI); On-site; USD 60,000 - 71,000; Full time

Job summary

City of East Providence is seeking an Assistant Office Manager – Water in East Providence, RI to supervise water billing and customer service operations. You will oversee meter reading, data entry, and billing cycles while supporting office administration and staff.

Strong communication, billing software proficiency, and bilingual ability are valued. The role requires experience in utility billing, office operations, and payroll support, with a focus on accurate record keeping and regulatory

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Three years’ experience in utility billing and customer service.
• Ability to coordinate and direct the work of others.
• Accurate data entry and invoicing; ability to work with figures.
• Strong communication with the public, colleagues and supervisors.

Responsibilities

• Billing of domestic, commercial, and industrial water users with accuracy.
• Administers meter reading, billing and customer service functions.
• Coordinates office operations and staff in the absence of the Office Manager.
• Supervises billing and customer service staff; coordinates workload.
• Maintains data for billing records and reports; payroll assistance.
• Responds to escalated customer inquiries and document communications.

Skills

Utility billing

Water meters

Office administration

Computer proficiency

Bilingual Portuguese/English

Education

High school diploma

Associate degree preferred

Tools

Billing software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ASSISTANT OFFICE MANAGER - WATER

Full Time East Providence, RI, US 1 Attachments

Salary Range: $59,628.01 To $70,831.69 Annually

CITY OF EAST PROVIDENCE

EMPLOYMENT OPPORTUNITY

Union Affliation - Steelworkers 15509

Pay Grade: 36

Summary:Under the supervision of the Director of Utilities and the Water Utilities Division (WUD) Office Manager, the Assistant Water Utilities Office Manager performs administrative and technical work in support of the City’s water & sewer billing and customer service operations. The position administers meter reading, billing, and customer service functions while assisting in the coordination of office administration, operations and staff activities. The Assistant Office Manager may oversee operations and direct staff in the absence of the Office Manager and supports compliance with City policies, procedures, and applicable regulatory requirements. The Assistant Water Utilities Office Manager performs related work as required.

Responsibilities: The following list of responsibilities are intended only as illustrations ofthe general nature, level andtypes of work that may be performed.It is not intended to be, nor shall it be considered, an exhaustive list of all responsibilities.

• Billing of domestic, commercial, and industrial water users while ensuring accuracy of all billing processes and related record keeping.
• Administers meter reading, billing and customer service functions.
• Assists in the administration and coordination of office operations.
• Administers, schedules & coordinates Utility Meter Mechanics and field & office work to support billing & customer service operations to ensure timely & accurate billing cycles.
• Enters and maintains data for billing & recordkeeping processes.
• Assists with payroll preparation and processing for Water Utility employees, including review of timekeeping records
• Provides direct customer service, including handling & investigation of complex and/or escalated complaints.
• Maintains and administers meter reading software programs, customer service records, customer accounts & meter inventory systems.
• Assists in training staff on billing systems, customer service procedures and office operations.
• Coordinates shut-off procedures and collection activities for unpaid accounts in accordance with City policies and assists in ensuring proper documentation and communication with relevant departments.
• Supports the supervision and coordination of billing and customer service staff; may assign & review work and help oversee customer service office scheduling and workload distribution in the absence of the Office Manager.
• Coordinates customer service and billing activities with other City departments, including Finance, Treasury, and Public Works.
• Assists with maintaining office procedures, workflow improvements, and implementation of system upgrades.
• Prepares and maintains reports and supports administrative functions of the division.
• Assists with monitoring and maintaining compliance with applicable policies, procedures and regulatory requirements including support for water quality, lead, copper and various sampling reporting requirements.
• Performs tasks which develop as WUD work and duties evolve.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of utility billing practices, regulatory requirements and municipal accounting procedures.
• Knowledge of practices related to reading, installation, testing & maintenance of water meters sufficient to support billing and customer service operations.
• Experience in office administration.
• Proficiency in computer applications, including utility billing systems and Microsoft Office or similar software and other office productivity tools.
• Bilingual skills (Portuguese/English) desirable.

Minimum Qualifications:

• High school diploma or equivalent (Associate’s degree or post‑secondary education preferred).
• Three year’s experience in utility billing and customer service.
• Ability to coordinate and direct the work of others.
• Ability to work accurately with figures and perform detailed data entry.
• Ability to review invoices, verify charges, and ensure proper allocation of water utility expenses within enterprise fund accounts.
• Ability to operate municipal financial management systems & accounting software used for vendor payments, invoicing & expense tracking.
• Ability to handle customer inquiries & complaints.
• Ability to communicate effectively and professionally with the public, co‑workers and supervisors by email, by phone and in‑person.
• Ability to understand and carry out complex oral and written instructions.
• Ability to exercise discretion and maintain confidentiality of sensitive information.
• Knowledge and ability to operate computer terminals in a Windows operating system.
• Able to perform intermittent light to moderate physical effort in carrying, lifting or moving office supplies or equipment (10 to 15 lbs).
• Must obtain and maintain any existing or future licenses required by law.

Selected candidate will be required to pass a BCI (Background Criminal Investigation) and a pre‑employment physical, back and drug screening (as applicable).

EXAMINATION WEIGHT

Oral 100%.

Candidate will be required to pass a BCI (Criminal Investigation).

Application and resume must be submitted no later than October 14, 2026.

At the City of East Providence we celebrate the diversity of our citizenry, and are proud to encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

Attachments (1)

AD - ASSISTANT OFFICE MANAGER WATER - EXT. 2026.pdf