Customer Service & Billing Specialist

Joint Municipal Water and Sewer Commission; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plans

SC Retirement System

Job summary

Joint Municipal Water and Sewer Commission is seeking a reliable office professional to perform clerical and customer service duties for accounts and billing. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced public utility environment.

Responsibilities include handling customer inquiries, updating accounts, processing payments and deposits, and supporting administrative tasks, with opportunities to grow through related

Qualifications

• High School diploma.
• Minimum of two (2) years’ experience in an office or customer service environment.
• Ability to follow oral and written directions.
• Ability to communicate effectively and professionally with customers, vendors and other employees.
• Ability to communicate clearly, tactfully and persuasively, orally and in writing, to individuals and groups.
• Professional demeanor and good communication skills with the ability to work well with others in a fast-paced environment.
• Demonstrates strong organizational skills (record keeping, time management, follow up, etc.).
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.

Responsibilities

• Maintains file on all necessary reports and documentation.
• Communicates professionally and effectively with customers and public on information concerning accounts.
• Answers telephone, screens and forwards calls as appropriate. Assists callers regarding billing system issues.
• Operates and cares for standard office equipment and machines including computers, printers, and associated billing hardware, and other office equipment.
• Utilizes contact center software to help ensure prompt response to inbound customer calls and to provide coverage for walk-ins.
• Handles inbound customer calls using specific greetings, technical skills, and soft skills to achieve organizational goals for quality and level of service to the customer.
• Processes various customer transactions to establish service, terminate service, collect deposits, and update customer account information.
• Determines availability of service at specific locations and identifies related accounts such as irrigation meters and fire protection accounts.
• Notifies Customer Service Manager regarding trends in internal and external customer calls to help facilitate early detection of system or quality issues.
• Receives and handles customer inquiries and complaints related to elevated bills; researches customer accounts and provides a timely, courteous, and professional response.

Skills

Communication

Multitasking

Customer service

Professional demeanor

Education

Associate or Bachelor’s degree

Job description

Joint Municipal Water and Sewer Commission is seeking a reliable office professional to perform clerical and customer service duties for accounts and billing. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced public utility environment.

Responsibilities include handling customer inquiries, updating accounts, processing payments and deposits, and supporting administrative tasks, with opportunities to grow through related