Water Utilities Office Lead (Billing & Customer Service)

ADP, Inc.; East Providence (RI); On-site; USD 60,000 - 71,000; Full time

Job summary

City of East Providence is seeking an Assistant Office Manager - Water in East Providence, RI to oversee billing, meter reading, and customer service for the Water Utilities Division.

The role requires 3+ years in utility billing and strong data entry skills, with potential oversight in the absence of the Office Manager. Preference given to bilingual Portuguese/English candidates and those with a related associate degree.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Three years experience in utility billing and customer service.
• Knowledge of utility billing practices and municipal accounting procedures.
• Proficiency with computer applications including utility billing systems and Microsoft Office.
• Bilingual Portuguese/English desirable.

Responsibilities

• Billing of domestic, commercial, and industrial water users while ensuring accuracy of all billing processes and related record keeping.
• Administers meter reading, billing and customer service functions.
• Assists in the administration and coordination of office operations.
• Coordinates Utility Meter Mechanics and field & office work to support billing & customer service operations to ensure timely & accurate billing cycles.
• Enters and maintains data for billing & recordkeeping processes.
• Assists with payroll preparation and processing for Water Utility employees, including review of timekeeping records.
• Provides direct customer service, including handling and investigation of complex and/or escalated complaints.
• Maintains and administers meter reading software programs, customer service records, and meter inventories.
• Assists in training staff on billing systems, customer service procedures, and office operations.
• Coordinates shut-off procedures and collection activities for unpaid accounts.

Skills

Portuguese/English bilingual

Customer service

Office administration

Data entry accuracy

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Utility billing software

Windows OS

Job description

City of East Providence is seeking an Assistant Office Manager - Water in East Providence, RI to oversee billing, meter reading, and customer service for the Water Utilities Division.

The role requires 3+ years in utility billing and strong data entry skills, with potential oversight in the absence of the Office Manager. Preference given to bilingual Portuguese/English candidates and those with a related associate degree.