Customer Experience Specialist — Office CSR

CRH California Water, Inc.; San Diego (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

PTO

401k with company match

Career advancement opportunities

Home Culligan equipment access

Job summary

Hall’s Culligan is seeking a Customer Service Representative to ensure a positive customer experience. This full-time role involves responding to inquiries, troubleshooting, and maintaining satisfaction, with an emphasis on product knowledge and timely resolutions.

The position offers a Mon-Fri 8am-5pm schedule, with pay between $19 and $22 per hour, PTO accrual, and a comprehensive benefits package after the introductory period.

Qualifications

• Previous experience in a customer service role preferred.
• Must have 2+ years' experience in a call center environment.
• Must have 2+ years' experience working with Microsoft Office products.
• Must have 2+ years' experience in Collections.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.

Skills

Empathy

Resilience

Adaptable

Multitasking

Communication skills

Teamwork

Problem-solving

Education

High School/GED or better

Tools

Microsoft Office

Job description

Hall’s Culligan is seeking a Customer Service Representative to ensure a positive customer experience. This full-time role involves responding to inquiries, troubleshooting, and maintaining satisfaction, with an emphasis on product knowledge and timely resolutions.

The position offers a Mon-Fri 8am-5pm schedule, with pay between $19 and $22 per hour, PTO accrual, and a comprehensive benefits package after the introductory period.