Water Restoration Project Lead

ServiceMaster Restore; Fredericksburg (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Company Vehicle

Company Phone

Paid Holidays / Vacation

Job summary

ServiceMaster of Greater Washington seeks a skilled restoration project coordinator to manage work orders, oversee crews, and ensure on-time delivery of restoration projects for commercial and residential properties.

The role requires strong insurance restoration knowledge, leadership abilities, and proficiency with estimating software such as Xactimate. A valid driver’s license and on-site work ability are essential.

Qualifications

• High school graduate or equivalent; college degree preferred.
• Strong knowledge of insurance restoration and/or construction industry.
• Valid Driver's License and satisfactory driving record.
• Ability to lift up to 70 lbs.
• Able to work independently or lead a team.
• Excellent professionalism and customer service mindset.
• Experience managing teams of 2 or more.
• Experience with entering data using a tablet or mobile phone.
• Strong verbal and written communication skills.
• Strong problem solving and customer service skills.
• Ability to prioritize activities and meet deadlines.
• Working on-call schedule required.
• Certifications preferred: ASD, FSRT, OCT, WRT.

Responsibilities

• Retrieves work orders, checks route for travel, ensures equipment and supplies are loaded for job.
• Completes assigned jobs within company processes and budget; maintains quality control.
• May perform daily monitoring on active jobs and communicate with customers.
• Keep records of personnel and resources; report billable events.
• May create estimates in applicable software.
• Inspect and scope jobs onsite and coordinate with Project Manager/Lead Tech.
• Document/review loss with photos and upload into system.
• May write estimates using Xactimate.
• Communicate on-the-job notes in required software.
• Estimate using carrier audit standards and manage based on client feedback.
• Explain drying process and next steps to customers with printed guides.
• Interact with adjusters and customers to resolve issues; obtain signatures.

Skills

Team leadership

Customer service

Project coordination

Communication skills

Data entry

Ability to lift 70 lbs

Education

High school diploma or equivalent

College degree preferred

Tools

Xactimate

Tablet / mobile data entry

Job description

ServiceMaster of Greater Washington seeks a skilled restoration project coordinator to manage work orders, oversee crews, and ensure on-time delivery of restoration projects for commercial and residential properties.

The role requires strong insurance restoration knowledge, leadership abilities, and proficiency with estimating software such as Xactimate. A valid driver’s license and on-site work ability are essential.