Emergency Restoration Project Lead

Royal Restoration Inc.; Lorton (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Profit sharing

Signing bonus

Training & development

Vision insurance

Job summary

Royal Restoration Inc. is seeking a Restoration Project Coordinator in Virginia to support and coordinate projects across the complete lifecycle, including emergency mitigation, contents handling, and reconstruction.

You will work with project managers, field teams, estimators, customers, adjusters, subcontractors, and TPA reviewers to ensure timely, compliant outcomes with detailed documentation and strong communication.

Qualifications

• Experience coordinating restoration, construction, or insurance‑related projects.
• Experience with emergency mitigation, contents, and/or reconstruction workflows.
• Hands‑on experience with TPA programs, including Contractor Connection, Alacrity, Sedgwick.
• MICA moisture mapping software experience strongly preferred.
• Understanding of water mitigation documentation, moisture mapping, drying standards, and job‑site reporting.
• Understanding of reconstruction scheduling, change orders, material selections, and project documentation.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple active projects in a fast‑paced environment.
• High attention to detail and strong follow‑through.
• Ability to communicate professionally with customers, adjusters, reviewers, subcontractors, and field personnel.
• Comfortable using restoration estimating, documentation, and project‑management software.

Responsibilities

• Coordinate water mitigation, mold remediation, fire and smoke mitigation, contents, and reconstruction projects.
• Manage new job intake, customer contact, work authorizations, contracts, and required insurance documentation.
• Coordinate emergency dispatches, inspections, crew schedules, equipment, subcontractors, and project milestones.
• Track projects from initial assignment through mitigation, contents handling, repairs, completion, and invoicing.
• Maintain compliance with TPA programs, including Contractor Connection, Alacrity, and Sedgwick.
• Perform, review, and maintain MICA moisture mapping and drying documentation.
• Upload and manage photographs, moisture readings, drying logs, reports, estimates, invoices, and completion documents.
• Communicate regularly with customers, adjusters, TPA reviewers, property managers, subcontractors, and internal team members.
• Assist project managers and estimators with estimates, supplements, change orders, approval requests, and documentation.
• Coordinate contents pack‑outs, inventories, cleaning, storage, and pack‑backs.
• Track reconstruction schedules, material selections, permits, subcontractors, inspections, and customer approvals.
• Ensure projects meet TPA KPIs, carrier requirements, internal deadlines, and documentation standards.
• Monitor job statuses and follow up on outstanding approvals, documents, payments, and customer decisions.
• Maintain accurate notes, task lists, project updates, and internal reports.
• Help prevent project delays, documentation deficiencies, billing issues, and payment denials.
• Support project managers, estimators, accounting staff, and field teams throughout the project lifecycle.
• Provide professional and timely communication to customers and insurance representatives.

Skills

Project coordination

Organizational skills

Communication skills

Time management

Multi-project management

Detail-oriented

Tools

Contractor Connection

Alacrity

Sedgwick

MICA moisture mapping

Xactimate

Dash

Job description

Royal Restoration Inc. is seeking a Restoration Project Coordinator in Virginia to support and coordinate projects across the complete lifecycle, including emergency mitigation, contents handling, and reconstruction.

You will work with project managers, field teams, estimators, customers, adjusters, subcontractors, and TPA reviewers to ensure timely, compliant outcomes with detailed documentation and strong communication.