Water Park Operations & Guest Experience Leader

Default (All-EOS Job Aggregator); Duck Key (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee assistance and wellness

Employee and resort discounts

Career development and advancement

Training and professional development

Premier Florida Keys resort

Job summary

Hawks Cay Resort in Marathon, FL, seeks a Water Park Manager to lead daily operations of the water park, pools, and related guest areas. You will recruit, train, and develop the Water Park team, ensure lifeguard coverage and safety, and manage annual attendance, revenue, and labor forecasts.

The role requires 3–5 years of management experience in hospitality or aquatic operations, strong budgeting skills, and a proven ability to improve guest satisfaction while controlling costs.

Qualifications

• 3–5 years of progressive management experience in water park, aquatic, recreation, resort, hospitality, or a similar operation.
• Strong knowledge of aquatic safety and risk management.
• Strong budgeting, forecasting, financial, and labor-management skills.
• Excellent leadership, communication, organizational, problem-solving, and guest-service skills.
• Ability to work a flexible schedule, including weekends, evenings, holidays, and peak resort periods.

Responsibilities

• Lead the daily operations of the water park, pools, slides, water features, cabanas, recreation activities, and guest areas.
• Maintain a safe, clean, welcoming, and memorable environment for guests and team members.
• Recruit, onboard, train, coach, schedule, and develop the Water Park team.
• Ensure appropriate lifeguard coverage, safety certifications, inspections, emergency procedures, and training.
• Develop and manage annual operating forecasts for attendance, revenue, labor, expenses, and capital needs.
• Monitor revenue, attendance, labor productivity, operating expenses, guest satisfaction, safety performance, and attraction downtime.
• Review actual performance against budget and forecast and implement corrective actions when necessary.
• Identify opportunities to grow revenue through cabanas, rentals, activities, programming, merchandise, and other ancillary offerings.
• Partner closely with Engineering to maintain attractions, equipment, preventative maintenance programs, and overall facility condition.
• Monitor guest feedback, resolve concerns, and continuously improve the guest experience.
• Develop and maintain departmental SOPs, emergency action plans, and operating standards.
• Partner with People & Culture, Finance, Engineering, Housekeeping, Food & Beverage, Security, Front Office, Sales & Marketing, Recreation, Guest Services, and Resort Leadership.
• Provide regular operational and financial reporting to Resort Leadership.

Skills

Leadership

Budgeting

Forecasting

Guest service

Operations management

Communication

Education

Bachelor's degree in Hospitality/ Recreation/ Business

Job description

Hawks Cay Resort in Marathon, FL, seeks a Water Park Manager to lead daily operations of the water park, pools, and related guest areas. You will recruit, train, and develop the Water Park team, ensure lifeguard coverage and safety, and manage annual attendance, revenue, and labor forecasts.

The role requires 3–5 years of management experience in hospitality or aquatic operations, strong budgeting skills, and a proven ability to improve guest satisfaction while controlling costs.