Waterpark Manager

Default (All-EOS Job Aggregator); Duck Key (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Employee assistance and wellness

Employee and resort discounts

Career development and advancement

Training and professional development

Premier Florida Keys resort

Job summary

Hawks Cay Resort in Marathon, FL, seeks a Water Park Manager to lead daily operations of the water park, pools, and related guest areas. You will recruit, train, and develop the Water Park team, ensure lifeguard coverage and safety, and manage annual attendance, revenue, and labor forecasts.

The role requires 3–5 years of management experience in hospitality or aquatic operations, strong budgeting skills, and a proven ability to improve guest satisfaction while controlling costs.

Qualifications

• 3–5 years of progressive management experience in water park, aquatic, recreation, resort, hospitality, or a similar operation.
• Strong knowledge of aquatic safety and risk management.
• Strong budgeting, forecasting, financial, and labor-management skills.
• Excellent leadership, communication, organizational, problem-solving, and guest-service skills.
• Ability to work a flexible schedule, including weekends, evenings, holidays, and peak resort periods.

Responsibilities

• Lead the daily operations of the water park, pools, slides, water features, cabanas, recreation activities, and guest areas.
• Maintain a safe, clean, welcoming, and memorable environment for guests and team members.
• Recruit, onboard, train, coach, schedule, and develop the Water Park team.
• Ensure appropriate lifeguard coverage, safety certifications, inspections, emergency procedures, and training.
• Develop and manage annual operating forecasts for attendance, revenue, labor, expenses, and capital needs.
• Monitor revenue, attendance, labor productivity, operating expenses, guest satisfaction, safety performance, and attraction downtime.
• Review actual performance against budget and forecast and implement corrective actions when necessary.
• Identify opportunities to grow revenue through cabanas, rentals, activities, programming, merchandise, and other ancillary offerings.
• Partner closely with Engineering to maintain attractions, equipment, preventative maintenance programs, and overall facility condition.
• Monitor guest feedback, resolve concerns, and continuously improve the guest experience.
• Develop and maintain departmental SOPs, emergency action plans, and operating standards.
• Partner with People & Culture, Finance, Engineering, Housekeeping, Food & Beverage, Security, Front Office, Sales & Marketing, Recreation, Guest Services, and Resort Leadership.
• Provide regular operational and financial reporting to Resort Leadership.

Skills

Leadership

Budgeting

Forecasting

Guest service

Operations management

Communication

Education

Bachelor's degree in Hospitality/ Recreation/ Business

Job description

Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA

Description

• Lead the daily operations of the water park, pools, slides, water features, cabanas, recreation activities, and guest areas.
• Maintain a safe, clean, welcoming, and memorable environment for guests and team members.
• Recruit, onboard, train, coach, schedule, and develop the Water Park team.
• Ensure appropriate lifeguard coverage, safety certifications, inspections, emergency procedures, and training.
• Develop and manage annual operating forecasts for attendance, revenue, labor, expenses, and capital needs.
• Monitor revenue, attendance, labor productivity, operating expenses, guest satisfaction, safety performance, and attraction downtime.
• Review actual performance against budget and forecast and implement corrective actions when necessary.
• Identify opportunities to grow revenue through cabanas, rentals, activities, programming, merchandise, and other ancillary offerings.
• Partner closely with Engineering to maintain attractions, equipment, preventative maintenance programs, and overall facility condition.
• Monitor guest feedback, resolve concerns, and continuously improve the guest experience.
• Develop and maintain departmental SOPs, emergency action plans, and operating standards.
• Partner with People & Culture, Finance, Engineering, Housekeeping, Food & Beverage, Security, Front Office, Sales & Marketing, Recreation, Guest Services, and Resort Leadership.
• Provide regular operational and financial reporting to Resort Leadership.

What We're Looking For

• 3–5 years of progressive management experience in water park, aquatic, recreation, resort, hospitality, or a similar operation.
• Previous supervisory or management experience.
• Strong knowledge of aquatic safety and risk management.
• Strong budgeting, forecasting, financial, and labor-management skills.
• Excellent leadership, communication, organizational, problem-solving, and guest-service skills.
• Ability to work a flexible schedule, including weekends, evenings, holidays, and peak resort periods.

Preferred Qualifications

• Water park or aquatic facility management experience.
• Lifeguard and/or aquatic management certification.
• CPO/AFO certification or equivalent.
• Experience managing high-volume or seasonal resort recreation operations.
• Experience developing annual budgets and operating forecasts.
• Bachelor's degree in Hospitality Management, Recreation Management, Business, or a related field.

What We Offer

At Hawks Cay Resort, our team members are an important part of creating the exceptional experiences our guests remember. Eligible team members may enjoy a competitive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off
• Employee assistance and wellness resources
• Employee and resort discounts
• Career development and advancement opportunities
• Training and professional development
• A unique opportunity to work at a premier Florida Keys resort

Benefit eligibility and offerings may vary based on position, employment status, and applicable plan terms.

The Leader We're Looking For

The successful Water Park Manager will be a business-minded hospitality leader who understands that a successful water park must deliver three things simultaneously:

SAFETY — Protect our guests, team members, property, and resort.

EXPERIENCE — Create memorable experiences that encourage guests to return and recommend Hawks Cay Resort.

PERFORMANCE — Operate the water park as a financially responsible business that achieves revenue, labor, expense, and guest-experience goals.

Hawks Cay Resort and EOS Hospitality are Equal Opportunity Employers. We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.