Water Heating Service Technician - Customer Support

Bradford White; Middleville (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Bradford White is looking for a Services Technician I to provide customer service and technical support for water heating products. You will assist service technicians and homeowners in a fast-paced contact center, focusing on customer satisfaction through troubleshooting and installation support.

Qualifications include 3-5 years in customer service, preferably with HVAC or plumbing experience. Strong communication skills are essential, and the role involves resolving complex technical issues.

Qualifications

• 3-5 years of experience in customer service.
• Strong verbal and written communication skills.
• Experience with escalation resolution.

Responsibilities

• Support and assist in processing customer claims.
• Review service cases to determine issues.
• Respond to phone calls from end users and contractors.
• Resolve challenging technical issues.

Skills

Customer service

Technical troubleshooting

Communication skills

Education

High school diploma or equivalent

Associates degree or technical certification in HVAC or Plumbing

Job description

Bradford White is looking for a Services Technician I to provide customer service and technical support for water heating products. You will assist service technicians and homeowners in a fast-paced contact center, focusing on customer satisfaction through troubleshooting and installation support.

Qualifications include 3-5 years in customer service, preferably with HVAC or plumbing experience. Strong communication skills are essential, and the role involves resolving complex technical issues.