Product Application Specialist

Bradford White; Ambler (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Job summary

Bradford White seeks a Product Applications Specialist at our Ambler, PA location. You will act as the liaison between internal and external customers regarding the Bradford White Water Heaters portfolio, focusing on installation, operation and application specifics to support sales and customers.

You will analyze technical questions, prepare training materials, and deliver both on-site and online training.

Qualifications

• Associates degree or equivalent required.
• Bachelor’s degree preferred.
• 1+ years in a technical and/or customer-facing role preferred.
• Strong MS Office experience with Word, Excel and PowerPoint required.
• Excellent written and verbal communication skills.
• Strong customer-oriented work ethic.
• Ability to prioritize and manage multiple projects while delivering results.
• Strong technical and/or mathematical acumen.

Responsibilities

• Collaborate with customers and sales to determine sizing and applications prior to installation.
• Analyze product dimensions and performance to provide timely product support.
• Provide accurate product details for marketing literature and digital assets.
• Support internal and external sales with cross references and sizing.
• Create or assist with technical sales materials and training presentations.
• Help deliver on-site or off-site product training.
• Analyze customer feedback to identify education opportunities and online training.

Skills

Customer-focused mindset

Written communication

Verbal communication

Project prioritization

Technical/mathematical acumen

MS Office proficiency

Education

Associates degree or equivalent

Bachelor's degree preferred

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Our Ambler PA location is currently seeking a Product Applications Specialist. This role will have a customer focused mindset and a thorough understanding of the in-market product portfolio for Bradford White Water Heaters. The Product Application Specialist will be the liaison between internal and external customers as it relates to the construction, application, operation, and installation of the Bradford White Water Heaters in-market product portfolio.

Responsibilities

• Work with customers and/or sales to determine customer sizing, applications, and other technical water heater questions before the point of installation Analyze dimensional and performance characteristics of products to provide timely and accurate product support
• Provide accurate product related details for marketing literature and digital assets
• Provide internal and external sales support with regards to product cross references, sizing, etc.
• Create and/or assist in technical sales and training material/presentations for Product, Sales and Marketing
• Facilitate and/or assist with the delivery of on or off-site product training
• Analyze customer feedback to determine educational opportunities to be delivered on-site or via other channels such as on-line training

Job Requirements

• Associates Degree or equivalent education is required
• Bachelor’s Degree is preferred
• 1+ years of experience in a Technical and/or Customer-facing role is preferred
• Strong MS Office experience with Word, Excel and PowerPoint is required
• Excellent written and verbal communication skills are required
• Strong customer-oriented work ethic is required
• Ability to prioritize, and manage multiple projects/topics while delivering results is required
• Strong technical and/or mathematical acumen is required

About the Company

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that areBuilt to be the Best®. Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire. We also have assembly operations in North Carolina and a distribution and training center in Ontario, Canada.

Equal Opportunity Employer
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