Remote Hydronic & Boiler Tech Support Specialist

Rinnai America Corporation; Massachusetts; Remote; USD 42,705 - 49,593; Full time

Benefits offered by this job

Best-in-class health benefit programs

401k match

Paid Volunteer Community Service Day

Tuition Reimbursement

Paid Time Off

Job summary

A leading water heating manufacturer is seeking a Technical Support Specialist. This remote role involves providing phone support for service, installation, and troubleshooting of products. Candidates should have a Technical Associate degree and 3-5 years of technical appliance repair experience, along with strong communication skills. The position offers a pay range of $31-$36 per hour and includes benefits like health coverage and a 401k match.

Qualifications

• 3-5 years of proven technical appliance repair experience.
• Background in electronics, plumbing systems, hydronics, or boiler systems is a plus.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Provide telephone support for Rinnai products.
• Liaise with Sales, Marketing, Engineering, and Service staff.
• Document results of failure analysis on returns.

Skills

Effective communication skills

Technical analysis

Customer service orientation

Knowledge of Word, Excel, PowerPoint

Education

Technical Associate degree in plumbing or electrical engineering

Job description

A leading water heating manufacturer is seeking a Technical Support Specialist. This remote role involves providing phone support for service, installation, and troubleshooting of products. Candidates should have a Technical Associate degree and 3-5 years of technical appliance repair experience, along with strong communication skills. The position offers a pay range of $31-$36 per hour and includes benefits like health coverage and a 401k match.