Customer Service Technician

Bluewater Hayes Inc.

Grand Rapids (MI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Pension plan

Paid paternity leave

Paid maternity leave

Student loan assistance

Tuition assistance

Disability insurance

401(k)

Job summary

A service-focused company in Grand Rapids is seeking a full-time Services Technician to deliver exceptional customer support for water heating products. The ideal candidate will have 3-5 years of customer service experience, preferably in technical support, and strong communication skills. Responsibilities include providing guidance for troubleshooting, assisting with customer claims, and resolving technical concerns while maintaining customer satisfaction. Join a supportive team that values adaptability and offers comprehensive employee benefits.

Qualifications

3–5 years of customer service experience, ideally in a technical support role.
Familiarity with plumbing and HVAC/R products is a plus but not required.
Strong verbal and written communication skills.

Responsibilities

Provide troubleshooting and installation guidance for water heating products.
Assist with processing customer claims.
Analyze service cases for technical issues.
Handle inbound calls from end-users and contractors.
Resolve technical concerns while ensuring customer satisfaction.

Skills

Customer service experience

Technical support experience

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Associate degree or technical certification in HVAC/Plumbing

Job description

Executive Recruiter making ‘Precision Placements’ by pairing the right talent to the right career opportunity

Are you passionate about customer service and enjoy troubleshooting technical issues? Our client is seeking a Services Technician to join their dynamic contact center team. This role focuses on delivering exceptional customer support for water heating products by providing guidance and solutions to service technicians and homeowners. If you thrive in a fast‑paced environment and have a knack for problem‑solving, this position is for you! This role would be a great fit a Field Service Tech who wants to get off the road and be home every night.

Day shifts and night shifts open.

Projects You'll Work On:

Provide troubleshooting and installation guidance to customers and technicians for water heating products.
Assist with processing customer claims, ensuring the delivery of the right service solutions.
Analyze service cases to identify site‑related or component‑related issues.
Handle inbound calls from end‑users, contractors, service mechanics, distributors, and sales representatives.
Resolve challenging technical concerns while maintaining customer satisfaction.

What Experience You Should Bring

3–5 years of customer service experience, preferably in a technical support role.
Familiarity with plumbing and HVAC/R products is a plus but not required.
Knowledge of HVAC/plumbing terminology and practices is highly desirable.
Strong verbal and written communication skills with the ability to de‑escalate challenging situations.
Proven ability to work independently and as part of a team in a fast‑paced contact center environment.
High school diploma or equivalent required; an associate degree or technical certification in HVAC/Plumbing is preferred.

Why Join?

This role is ideal for professionals passionate about technical problem‑solving and who enjoy collaborating with a diverse range of customers and stakeholders. You’ll be part of a supportive team that values expertise, adaptability, and excellent customer service and provides best‑in‑class employee benefits.

Seniority level