Technical Service Specialist – Water Heating Support

Bluewater Hayes Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Pension plan

Paid paternity leave

Paid maternity leave

Student loan assistance

Tuition assistance

Disability insurance

401(k)

Job summary

A service-focused company in Grand Rapids is seeking a full-time Services Technician to deliver exceptional customer support for water heating products. The ideal candidate will have 3-5 years of customer service experience, preferably in technical support, and strong communication skills. Responsibilities include providing guidance for troubleshooting, assisting with customer claims, and resolving technical concerns while maintaining customer satisfaction. Join a supportive team that values adaptability and offers comprehensive employee benefits.

Qualifications

• 3–5 years of customer service experience, ideally in a technical support role.
• Familiarity with plumbing and HVAC/R products is a plus but not required.
• Strong verbal and written communication skills.

Responsibilities

• Provide troubleshooting and installation guidance for water heating products.
• Assist with processing customer claims.
• Analyze service cases for technical issues.
• Handle inbound calls from end-users and contractors.
• Resolve technical concerns while ensuring customer satisfaction.

Skills

Customer service experience

Technical support experience

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Associate degree or technical certification in HVAC/Plumbing

Job description

A service-focused company in Grand Rapids is seeking a full-time Services Technician to deliver exceptional customer support for water heating products. The ideal candidate will have 3-5 years of customer service experience, preferably in technical support, and strong communication skills. Responsibilities include providing guidance for troubleshooting, assisting with customer claims, and resolving technical concerns while maintaining customer satisfaction. Join a supportive team that values adaptability and offers comprehensive employee benefits.