HVAC Technical Service Specialist - Boilers & Water Heaters

Weil-McLain; East Stroudsburg (Monroe County); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) match

Bonus plans

Education assistance

Leadership programs

Recognition programs

Job summary

SPX Technologies seeks a Technical Service Support professional to provide boiler and water heater technical assistance by phone and email. You’ll work with Patterson-Kelley, LLC and Weil-McLain lines, supporting internal teams and external customers in a hybrid environment.

The role covers field service collaboration, training, and after-hours support, requiring HVAC experience, strong communication, and proficiency with ERP/CRM tools.

Qualifications

• Five years' HVAC/hydronic experience or training.
• Strong communication and interpersonal skills.
• Basic understanding of product functionality and diagnostics.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Provide boiler and water heater technical support by phone and email.
• Assist field reps and technicians with retrofitting procedures.
• Review startup reports and follow up with field staff.
• Help customers and internal teams select boiler/water heater parts.
• Serve as subject matter expert on equipment sizing, installation, and troubleshooting.
• Provide after-hours or weekend support for urgent issues.

Skills

HVAC experience

Communication skills

Diagnostic knowledge

Microsoft Office

Education

High school Diploma or HVAC Tech Schooling

Tools

CRM platforms

AutoCAD/Creo

ERP systems

Job description

SPX Technologies seeks a Technical Service Support professional to provide boiler and water heater technical assistance by phone and email. You’ll work with Patterson-Kelley, LLC and Weil-McLain lines, supporting internal teams and external customers in a hybrid environment.

The role covers field service collaboration, training, and after-hours support, requiring HVAC experience, strong communication, and proficiency with ERP/CRM tools.