Product Application Specialist

Bradford White Corporation; Ambler (Montgomery County); On-site; USD 65,000 - 90,000; Full time

Job summary

Bradford White Corporation, based in Ambler, PA, seeks a Product Applications Specialist to serve as the liaison between customers and internal teams regarding the construction, operation, and installation of Bradford White Water Heaters in-market portfolio.

The role emphasizes customer-focused problem solving, technical product guidance, and collaboration with sales, marketing and training teams to deliver precise product information and support.

Qualifications

• Associates Degree or equivalent education is required.
• Bachelor’s Degree is preferred.
• 1+ years of experience in a Technical and/or Customer-facing role is preferred.
• Strong MS Office experience with Word, Excel and PowerPoint is required.
• Excellent written and verbal communication skills are required.
• Strong customer-oriented work ethic is required.

Responsibilities

• Work with customers and/or sales to determine sizing, applications and other technical questions before installation.
• Analyze product dimensional and performance characteristics to provide timely support.
• Provide accurate product details for marketing literature and digital assets.
• Provide internal and external sales support regarding cross references, sizing, etc.
• Create or assist in technical sales and training material for Product, Sales and Marketing.
• Assist with on-site or off-site product training delivery.
• Analyze customer feedback to identify educational opportunities for on-site or online training.

Skills

Customer-facing

Communication

Technical acumen

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Our Ambler PA location is currently seeking a Product Applications Specialist. This role will have a customer focused mindset and a thorough understanding of the in-market product portfolio for Bradford White Water Heaters. The Product Application Specialist will be the liaison between internal and external customers as it relates to the construction, application, operation, and installation of the Bradford White Water Heaters in-market product portfolio.

Responsibilities

• Work with customers and/or sales to determine customer sizing, applications, and other technical water heater questions before the point of installation Analyze dimensional and performance characteristics of products to provide timely and accurate product support
• Provide accurate product related details for marketing literature and digital assets
• Provide internal and external sales support with regards to product cross references, sizing, etc.
• Create and/or assist in technical sales and training material/presentations for Product, Sales and Marketing
• Facilitate and/or assist with the delivery of on or off-site product training
• Analyze customer feedback to determine educational opportunities to be delivered on-site or via other channels such as on-line training

Job Requirements

• Associates Degree or equivalent education is required
• Bachelor’s Degree is preferred
• 1+ years of experience in a Technical and/or Customer-facing role is preferred
• Strong MS Office experience with Word, Excel and PowerPoint is required
• Excellent written and verbal communication skills are required
• Strong customer-oriented work ethic is required
• Ability to prioritize, and manage multiple projects/topics while delivering results is required
• Strong technical and/or mathematical acumen is required

About the Company

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that areBuilt to be the Best®. Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire. We also have assembly operations in North Carolina and a distribution and training center in Ontario, Canada.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.