Water Heater Tech Support Specialist – Remote Ready

Teleperformance; Bristol (TN); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Wellness Programs

Job summary

Teleperformance is seeking a Customer Service Representative to handle inquiries from home, serving customers from the Bristol, TN area. The role requires calm, clear communication and a customer-first approach, with a focus on resolving issues efficiently.

Must meet internet and workspace requirements to work remotely. Ideal candidates will have at least 6 months in customer service, be 18+, and type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.

Skills

Customer service

Typing 25 wpm

Windows familiarity

Communication skills

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Service Representative to handle inquiries from home, serving customers from the Bristol, TN area. The role requires calm, clear communication and a customer-first approach, with a focus on resolving issues efficiently.

Must meet internet and workspace requirements to work remotely. Ideal candidates will have at least 6 months in customer service, be 18+, and type 25 WPM.