Remote Water Heater Support Specialist

Teleperformance USA; Bristol (TN); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

Paid Time Off

Wellness programs

Job summary

Teleperformance USA is seeking a Customer Service Representative in the Bristol, TN area. The role involves handling customer inquiries with a focus on proactive problem solving and excellent service.

You will work with confidential information and aim to resolve issues on the first call, while maintaining strong communication and organizational skills. The position requires a high school diploma or equivalent, and at least 6 months in customer service.

Qualifications

• Minimum 6 months of customer service experience.
• Typing speed of at least 25 words per minute.
• Comfortable with Windows-based systems.
• Strong communication and problem-solving skills.
• College degree is optional but preferred by some roles.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.

Skills

Customer service experience

Typing speed 25 wpm

Windows knowledge

Communication skills

Ability to work flexible shifts

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Service Representative in the Bristol, TN area. The role involves handling customer inquiries with a focus on proactive problem solving and excellent service.

You will work with confidential information and aim to resolve issues on the first call, while maintaining strong communication and organizational skills. The position requires a high school diploma or equivalent, and at least 6 months in customer service.