On-Site Customer Experience Champion

Teleperformance; Bristol (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Employee assistance program

Job summary

Teleperformance in Bristol, TN is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries, ensuring a seamless and positive customer experience in a fast-paced environment.

The role emphasizes service delivery, the ability to work on-site in Bristol, and collaboration with teams to meet performance goals while supporting customers across channels.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Proficient in PC operation and navigation.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• Ability to work on site at our Bristol, TN location.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions.
• Calmly de-escalate issues.
• Escalate interactions when necessary.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

PC navigation

Windows OS

Communication skills

On-site Bristol TN

Education

High School Diploma or equivalent

Job description

Teleperformance in Bristol, TN is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries, ensuring a seamless and positive customer experience in a fast-paced environment.

The role emphasizes service delivery, the ability to work on-site in Bristol, and collaboration with teams to meet performance goals while supporting customers across channels.