Water & Fire Restoration Technician - Growth & Impact

ServiceMaster by Twins 2996; Huntsville (AL); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

Dental insurance

Opportunity for advancement

Paid time off

Pay range: $16-$28 per hour

Job summary

ServiceMaster by Twins 2996 is seeking a Water and/or Fire Restoration Technician in Huntsville, AL. The role monitors, inspects, and completes restoration tasks, including drying, demolition, and pack-out, while documenting activities for insurance reimbursement.

Responsibilities include loading equipment, explaining processes to customers, completing jobs with quality and urgency, and obtaining customer signatures for payments as needed. Training and advancement opportunities are available.

Qualifications

• High school graduate or equivalent.
• Valid Driver's License and satisfactory driving record.
• Experience in the restoration or construction industry is preferred, but not required.
• Good verbal and written communication skills.
• Must be able to prioritize activities and meet deadlines.
• Certifications are preferred, but not required: FSRT, OCT, WTR, ASD.

Responsibilities

• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
• Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Skills

Communication skills

Problem solving

Customer service

Time management

Education

High school diploma

Tools

Tablet data entry

Job description

ServiceMaster by Twins 2996 is seeking a Water and/or Fire Restoration Technician in Huntsville, AL. The role monitors, inspects, and completes restoration tasks, including drying, demolition, and pack-out, while documenting activities for insurance reimbursement.

Responsibilities include loading equipment, explaining processes to customers, completing jobs with quality and urgency, and obtaining customer signatures for payments as needed. Training and advancement opportunities are available.