Water & Fire Restoration Technician - Field Expert

servicemaster-restore-usa-careers; Doraville (GA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

Dental insurance

Job summary

ServiceMaster Restore USA Careers is seeking a Water and Fire Restoration Technician in Georgia. You will monitor and complete restoration tasks, prepare documentation, and explain processes to customers to secure reimbursements from insurers.

The role requires a high school diploma or equivalent, a valid driver’s license, strong communication, and problem-solving skills. Prior restoration experience is preferred; safety gear use and on-site teamwork are part of daily tasks.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration or construction industry is preferred, but not required.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good problem solving and customer service skills.
• Knowledge of disaster restoration industry.
• Must be able to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.

Responsibilities

• Retrieves work orders, ensures equipment and supplies are loaded on the truck and arrives at the job site.
• Explains processes used to complete active jobs and next steps to customers using printed materials with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks including water extraction, packing out contents, removing non-salvageable materials, light construction and demolition as directed by supervisor.
• Ensures equipment, supplies, vehicles, and products are properly handled and reports any malfunctions to supervisor.
• Inspects jobs after completion, obtains customer signatures, and requests payments when necessary.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Disaster restoration knowledge

Organization/prioritization

Data entry (tablet/mobile)

Education

High school diploma or equivalent

Job description

ServiceMaster Restore USA Careers is seeking a Water and Fire Restoration Technician in Georgia. You will monitor and complete restoration tasks, prepare documentation, and explain processes to customers to secure reimbursements from insurers.

The role requires a high school diploma or equivalent, a valid driver’s license, strong communication, and problem-solving skills. Prior restoration experience is preferred; safety gear use and on-site teamwork are part of daily tasks.