Water & Fire Restoration Technician

servicemaster-restore-usa-careers; Chattanooga (TN); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

Dental insurance

Paid time off

Opportunity for advancement

Job summary

ServiceMaster Restore USA Careers is seeking a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will explain processes to customers and prepare documentation for insurance reimbursement, while maintaining high quality and urgency on every job.

Responsibilities include loading equipment, performing water extraction and fire damage repair, communicating with customers, and ensuring accurate

Qualifications

• Strong communication skills both verbal and written.
• Ability to solve problems and provide excellent customer service.
• Capable of prioritizing activities and meeting deadlines.
• Knowledge of disaster restoration industry helpful.
• Experience in restoration or construction is preferred but not required.

Responsibilities

• Retrieve and load proper equipment and supplies for each job.
• Explain processes and next steps to customers using printed materials as a guide.
• Complete jobs per company process with maintained quality and urgency.
• Perform fire/smoke damage repair and water extraction tasks as directed.
• Report equipment issues and damages to supervisor.
• Inspect completed jobs, obtain customer signatures, and request payments as needed.
• Adjust drying plans daily based on meter readings.
• Communicate issues and daily activities with supervisor and staff.
• Prepare documentation and photos to support insurance reimbursement.

Skills

Verbal & written communication

Problem solving

Customer service

Prioritization

Disaster restoration knowledge

Education

High school diploma or equivalent

Restoration/Construction certifications (FSRT, OCT, WTR, ASD)

Job description

ServiceMaster Restore USA Careers is seeking a Water and/or Fire Restoration Technician to monitor, inspect, and complete restoration tasks including drying, demolition, and pack-out of contents. You will explain processes to customers and prepare documentation for insurance reimbursement, while maintaining high quality and urgency on every job.

Responsibilities include loading equipment, performing water extraction and fire damage repair, communicating with customers, and ensuring accurate