Water & Fire Restoration Specialist — On‑Site Solutions

ServiceMaster by Twins 2996; Rome (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

ServiceMaster by Twins 2996 is seeking a restoration technician to monitor and complete Water/Fire Restoration tasks, document work with photos and notes, and communicate next steps to customers in person. Prepare reports for insurance reimbursements while ensuring safety and quality standards at each site.

You will explain processes, perform water damage repairs, manage equipment and supplies, and coordinate with supervisors to resolve issues.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred: WTR – Water Damage Restoration Technician; ASD – Applied Structural Drying Technician

Responsibilities

• Retrieves work orders, checks route for travel, ensures equipment loaded, arrives at site.
• Explains processes to customers using printed materials with or without supervisor.
• Completes assigned jobs with quality control on each job.
• Performs water damage repair including extraction and removal as directed.
• Ensures equipment, supplies, vehicles, and products are properly handled; reports malfunctions.
• Inspects jobs after completion and obtains customer signatures; requests payments when necessary.
• Monitors daily drying progress and adjusts plan based on meter readings.
• Resolves customer issues and communicates with supervisor and staff.
• Prepares documentation and photos for insurance reimbursement.

Skills

Water/Fire restoration

Customer communication

Documentation

Data entry on mobile

Time management

Education

High school diploma or equivalent

Job description

ServiceMaster by Twins 2996 is seeking a restoration technician to monitor and complete Water/Fire Restoration tasks, document work with photos and notes, and communicate next steps to customers in person. Prepare reports for insurance reimbursements while ensuring safety and quality standards at each site.

You will explain processes, perform water damage repairs, manage equipment and supplies, and coordinate with supervisors to resolve issues.