Waste & Transportation Dispatcher – Customer-Focused Ops

Automatic Data Processing, Inc.; Casa Grande (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Dispatcher to coordinate driver services in the Casa Grande area. You will manage service requests, communicate with customers, supervisors and other departments, and ensure timely, courteous service.

Responsibilities include routing dispatch, data entry, monitoring conditions via Nextraq, and reporting issues. A high school diploma and 2 years of related experience are preferred, with training opportunities available.

Qualifications

• High school diploma or GED preferred.
• 2+ years of related dispatch/coordination experience.
• Experience in the waste/transportation industry preferred.

Responsibilities

• Via multi-line radio, dispatch drivers to service requests while considering routing factors to optimize efficiency and cost.
• Facilitate communication between customers, customer service, supervisors and other departments to coordinate services and routing.
• Anticipate and troubleshoot potential delivery and service issues to mitigate disruptions in service.
• Perform data entry, maintain accurate customer records and prepare various reports with attention to detail.
• Monitor (via Nextraq) and communicate driving conditions to ensure timely service.
• Consistently evaluate route efficiency and recommend changes to increase productivity.
• Report mechanical issues and downed trucks to maintenance for roadside/ in-bay repairs.
• Maintain knowledge of company and industry products and services.
• Participate in Department and Company-wide trainings to increase skill sets and improve service.

Skills

Dispatching

Customer service

MS Office

GPS navigation

Geography: Phoenix/Casa Grande

Education

High school diploma or GED

Tools

ProWaste

SoftPak

Nextraq

Job description

Automatic Data Processing, Inc. seeks a Dispatcher to coordinate driver services in the Casa Grande area. You will manage service requests, communicate with customers, supervisors and other departments, and ensure timely, courteous service.

Responsibilities include routing dispatch, data entry, monitoring conditions via Nextraq, and reporting issues. A high school diploma and 2 years of related experience are preferred, with training opportunities available.