Dispatch Coordinator: Driver Scheduling & Customer Service

AWP Safety; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Long-term disability

401(k)

Paid time off

Paid holidays

Job summary

AWP Safety in Phoenix, AZ is seeking a customer-focused dispatcher to support field operations. You will answer calls, coordinate service, schedule drivers, monitor progress in the dispatch system, and ensure accurate billing information is captured.

Ideal candidates will have a high school diploma and 1–2 years of experience, with accounts receivable and payroll familiarity. You will collaborate with internal teams, vendors, and customers while multitasking under pressure and maintaining

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of experience; or any combination of education, experience, and training that provides the desired knowledge, skills, and abilities.
• Accounts Receivable experience, understanding of invoicing process preferred.
• Payroll experience, validating time cards preferred.
• Strong leadership skills to ensure drivers’ compliance with direction and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and record-keeping systems.
• Ability to work independently with little instruction and adapt to change at a fast pace and under pressure.
• High integrity and a strong work concept.
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
• High degree of energy, self-motivation, and flexibility.
• Proven ability to work collaboratively with others.
• Excellent communication and time management skills.
• Strong work ethic with a professional, positive attitude.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal teams to ensure proper order status, delivery arrangements, and service.
• Receive incoming customer service calls.
• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required.
• Monitor drivers throughout the day via the dispatch system.
• Create the next day driver schedule ensuring customer needs are met.
• Add new customer jobs and tickets to the computer system (TCR).
• Conduct job service checks for jobs that have been out for 30 days or more.
• Complete a “final edit” of each job ensuring the ticket has all the required information for billing.
• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners.
• Perform other functions as necessary or as assigned.

Skills

Customer service

Scheduling

Dispatch systems

Communication

Time management

Collaboration

Multitasking

Independence

Integrity

Geography awareness

Education

High School Diploma or Equivalent

Tools

Dispatch software

Job description

AWP Safety in Phoenix, AZ is seeking a customer-focused dispatcher to support field operations. You will answer calls, coordinate service, schedule drivers, monitor progress in the dispatch system, and ensure accurate billing information is captured.

Ideal candidates will have a high school diploma and 1–2 years of experience, with accounts receivable and payroll familiarity. You will collaborate with internal teams, vendors, and customers while multitasking under pressure and maintaining