Dispatcher

Universal Waste Systems, Inc.; Casa Grande (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Universal Waste Systems, Inc. is seeking a Dispatcher to coordinate driver services and customer care, ensuring timely, efficient, and courteous responses.

The role emphasizes multi-line radio dispatch, routing optimization to reduce costs, and proactive communication with customers, supervisors, and other departments. The ideal candidate will have experience in trash/transportation and knowledge of Phoenix/Casa Grande areas, with a focus on teamwork, problem solving, and dependable service

Qualifications

• High school diploma or GED preferred.
• Two years of related experience required.
• Experience in the resource recovery industry preferred.

Responsibilities

• Dispatch drivers via multi-line radio to service requests, optimizing routing and minimizing cost.
• Facilitate communication between customers, customer service, supervisors and other departments.
• Anticipate and troubleshoot potential delivery and service issues to mitigate disruptions.
• Perform data entry, maintain accurate customer records and prepare reports with attention to detail.
• Monitor driving conditions (via available systems) to ensure timely service.
• Evaluate route efficiency and recommend changes to increase productivity.
• Report mechanical issues and coordinate with maintenance for repairs.
• Maintain knowledge of company products and services.
• Participate in department and company trainings to improve skills and service.

Skills

Customer service

Radio etiquette

Microsoft Office

GPS navigation

Education

High school diploma or GED

Tools

ProWaste

SoftPak

Job description

The primary role of the Dispatcher is to provide timely, efficient and courteous coordination of driver services, managerial/supervisory requests and customer care.

Dispatcher with Trash/Transportation experienced preferred

• 1.Via multi-line radio, dispatch drivers to service requests while considering various routing factors in order to optimize efficiency and minimize cost.
• 2.Facilitate communication between customers, customer service, supervisors and other departments to coordinate services and routing.
• 3.Anticipate and troubleshoot potential delivery and service issues to mitigate disruptions in service.
• 4.Perform data entry, maintain accurate customer records and prepare various reports upon request paying close attention to accuracy and detail.
• 5.Monitor (via Nextraq) and communicate driving conditions to ensure timely service.
• 6.Consistently evaluate route efficiency and recommend changes to increase productivity.
• 7.Report mechanical issues and downed trucks to maintenance for road-side and in-bay repairs.
• 8.Maintain a working knowledge of company and industry products and services.
• 9.Participate in Department and Company-wide trainings to increase skill sets and improve service.

Knowledge, Skills & Abilities

• Superior customer service-related techniques and radio/telephone etiquette.
• Modern office practices and procedures including the use of standard computer programs such as Microsoft Word, Excel, Outlook, Search Engines and GPS navigation (knowledge of waste management-related systems such as ProWaste, SoftPak, etc. a plus).
• The geography Phoenix/Casa Grande Areas and surrounding areas .

Ability to:

• Use systems to efficiently dispatch drivers to service locations.
• Actively listen to and resolve staff and customer concerns.
• Anticipate staff and customer needs and recommend appropriate action.
• Maintain a positive attitude with customers and coworkers.
• Proactively establish trust and credibility with customers and coworkers by maintaining accountability.
• Contribute to the team dynamic by promoting inclusion, support and collaboration amongst coworkers.
• Take initiative, self-manage time and productivity through multitasking.
• Effectively and concisely communicate both orally (via radio and phone) and in writing (forms, systems and email).
• Learn the products and services offered by Universal Waste Systems, Inc.

Education, Training & Experience

• 1.High school diploma or GED preferred.
• 2.Two years of related experience required.
• 3.Experience in the resource recovery industry preferred.

Supplemental Information

Universal Waste Systems celebrates diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.