Dispatcher & CSR - Drive Service Excellence

Qts Of Arizona Llc; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Qts Of Arizona Llc in Phoenix seeks a Dispatcher/Customer Service Representative (CSR) to be the primary contact for client queries and scheduling. You will handle high volumes by phone, email, and chat, collect information, and deliver outstanding service while maintaining a customer‑focused mindset.

You will dispatch drivers, respond to issues, monitor departures and ETAs, document incidents, and help improve daily processes.

Qualifications

• High School Diploma or GED required.
• Criminal background check and pre-employment drug test required.
• Prior call center experience preferred.

Responsibilities

• Resolve a high volume of client contacts via inbound/outbound calls, email, and chat.
• Collect all relevant information during phone calls per company policies.
• Provide outstanding customer service when answering phones and responding to inquiries.
• Dispatch drivers and provide directions to scheduled routes.
• Monitor driver times, routes, and ETA; ensure timely assignments.
• Report and record incidents to appropriate personnel and summarize for leadership.

Skills

Empathy

Verbal communication

Written communication

Collaboration

Problem solving

Organization

Growth mindset

Call center experience

Time management

Education

High School Diploma or GED

Job description

Qts Of Arizona Llc in Phoenix seeks a Dispatcher/Customer Service Representative (CSR) to be the primary contact for client queries and scheduling. You will handle high volumes by phone, email, and chat, collect information, and deliver outstanding service while maintaining a customer‑focused mindset.

You will dispatch drivers, respond to issues, monitor departures and ETAs, document incidents, and help improve daily processes.