Dispatcher - Driver Routing & Customer Care

Universal Waste Systems, Inc.; Casa Grande (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Universal Waste Systems, Inc. is seeking a Dispatcher to coordinate driver services and customer care, ensuring timely, efficient, and courteous responses.

The role emphasizes multi-line radio dispatch, routing optimization to reduce costs, and proactive communication with customers, supervisors, and other departments. The ideal candidate will have experience in trash/transportation and knowledge of Phoenix/Casa Grande areas, with a focus on teamwork, problem solving, and dependable service

Qualifications

• High school diploma or GED preferred.
• Two years of related experience required.
• Experience in the resource recovery industry preferred.

Responsibilities

• Dispatch drivers via multi-line radio to service requests, optimizing routing and minimizing cost.
• Facilitate communication between customers, customer service, supervisors and other departments.
• Anticipate and troubleshoot potential delivery and service issues to mitigate disruptions.
• Perform data entry, maintain accurate customer records and prepare reports with attention to detail.
• Monitor driving conditions (via available systems) to ensure timely service.
• Evaluate route efficiency and recommend changes to increase productivity.
• Report mechanical issues and coordinate with maintenance for repairs.
• Maintain knowledge of company products and services.
• Participate in department and company trainings to improve skills and service.

Skills

Customer service

Radio etiquette

Microsoft Office

GPS navigation

Education

High school diploma or GED

Tools

ProWaste

SoftPak

Job description

Universal Waste Systems, Inc. is seeking a Dispatcher to coordinate driver services and customer care, ensuring timely, efficient, and courteous responses.

The role emphasizes multi-line radio dispatch, routing optimization to reduce costs, and proactive communication with customers, supervisors, and other departments. The ideal candidate will have experience in trash/transportation and knowledge of Phoenix/Casa Grande areas, with a focus on teamwork, problem solving, and dependable service