Waste Operations & Dispatch Specialist

Republic Services; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement plan match

ESPP

PTO

Job summary

Republic Services in the United States is seeking an Operations Specialist to manage and coordinate operational activities within a specific business area, ensuring processes and goals are followed and daily operations run smoothly.

You will provide technical, administrative, and customer support, monitor and analyze performance, troubleshoot issues, and drive process improvements across routing, scheduling, driver coordination and service delivery.

Qualifications

• Excellent customer service and communication skills.
• Data analysis and reporting skills.
• Familiarity with waste and recycling regulations and practices.
• Advanced problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant software and systems.

Responsibilities

• Manages schedules, processes invoices, and coordinates driver routes.
• Handles the scheduling of waste pickups and equipment deliveries.
• Ensures efficient routing and resource allocation with dispatchers and holds driver daily debriefs.
• Responds to customer inquiries about waste and recycling procedures.
• Addresses complaints and provide solutions related to waste collection or recycling issues.
• Ensure customer satisfaction with waste management services.
• Identifies and resolves operational issues, such as equipment malfunctions and route delays.
• Monitors and reports waste collection and recycling data.
• Ensures adherence to environmental regulations and waste management guidelines.
• Troubleshoots office system technical issues, assists with software problems, and ensures equipment functions correctly.
• Manages inventory, coordinates with other departments, and ensures smooth workflows.
• Maintains records of waste streams, recycling programs, and disposal sites.
• Generates reports on waste volumes, recycling rates, and other key performance indicators (KPIs).
• Prepares and distributes information on waste and recycling guidelines.

Skills

Customer service

Communication

Data analysis

Regulatory knowledge

Problem solving

Teamwork

Tools

Software systems

Job description

Republic Services in the United States is seeking an Operations Specialist to manage and coordinate operational activities within a specific business area, ensuring processes and goals are followed and daily operations run smoothly.

You will provide technical, administrative, and customer support, monitor and analyze performance, troubleshoot issues, and drive process improvements across routing, scheduling, driver coordination and service delivery.