Route & Dispatch Specialist — Waste & Logistics

Waste Pro; Hoxie (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Waste Pro in the United States is seeking a Dispatcher to coordinate driver communications, assign routes, and respond to service orders. The role focuses on balancing costs and speed of response, with daily data entry and ticket closure duties.

The ideal candidate will have a high school diploma or GED, 6 months of related experience, and strong service mindset. Proficiency in MS Office, good communication, and the ability to work under pressure are important.

Qualifications

• High school diploma or G.E.D and a minimum of 6 months of related work experience required.
• Experience within the Waste industry, transportation, or logistics is preferred.
• Previous customer service experience in a call center environment preferred.
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
• Computer proficiency- MS Office and Typing Skills,
• Ability to react well under pressure and treat others with respect
• Ability to identify and resolve problems in a timely manner
• Ability to prioritize and plan work activities;
• Ability to work efficiently and effectively, both independently and as a team

Responsibilities

• Maintain contact between drivers and home base, dispatching drivers to calls as they are received.
• Assign routes and service tickets to drivers and close tickets daily.
• Plan and monitor daily route assignments for residential, roll-off and commercial drivers.
• Troubleshoots and resolves potential delivery and pickup problems; communicate with drivers and customers to ensure satisfaction.
• Answer incoming calls from Customer Service and provide requested route information.
• Enter data into Tower/Trackese and provide updates to Supervisors.
• Print, review and correct productivity reports for route supervisors.
• Distribute and maintain driver phones/radios and ensure software updates.
• Assist with PPE inventory and Saturday work as needed.

Skills

Dispatch coordination

Customer service

Telephone skills

Data entry

MS Office

Teamwork

Education

High school diploma or GED

Tools

Tower software

Trackese

Job description

Waste Pro in the United States is seeking a Dispatcher to coordinate driver communications, assign routes, and respond to service orders. The role focuses on balancing costs and speed of response, with daily data entry and ticket closure duties.

The ideal candidate will have a high school diploma or GED, 6 months of related experience, and strong service mindset. Proficiency in MS Office, good communication, and the ability to work under pressure are important.