Dispatch & Operations Support Specialist

Interstate Waste Services; New York (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

Interstate Waste Services is seeking an Operations Administrator to support day-to-day hauling depot operations, coordinating with overnight dispatchers and drivers via phone and systems. Strong communication, computer, and multi-tasking skills are essential to keep records, route schedules, and service documentation accurate.

The role emphasizes data entry, regulatory compliance, and collaboration with sales and customer service to resolve issues on routes.

Qualifications

• High school/GED completed; higher education is a plus.
• Minimum 3 years experience as Administrative Assistant, or some type of Operations Support required.
• Fluency in English required, Spanish bilingual is a plus.
• Experience from waste management or transportation industry is strongly preferred.
• Experience in waste industry operations software is strongly preferred, but can be trained.
• Must have computer skills, including Microsoft Excel, Word, Outlook, TEAMS.

Responsibilities

• Maintain comprehensive operational records including route sheets, work orders, and service documentation.
• Check-in and communicate with drivers and collection helpers around shift times daily.
• Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs.
• Coordinate with dispatch on daily route assignments and changes.
• Make corrections (productivity data) within 24 hours.
• Enter productivity entry for previous day. All productivity must be entered within 48 hours of route completion.
• Receive and assist occasional customer service calls and communicate between drivers on routes.
• Collect daily tickets and DVIR's for processing; also injury/accident reports as needed.
• Contact sales and/or customer service departments in case of service issues and updates.
• Organize and distribute all paperwork from drivers or other staff.
• Utilize system functionality for all functions of operations requiring data entry and accuracy.
• Coordinate and schedule operational meetings and training sessions.
• Prepare meeting agendas and record minutes for operations meetings.
• Maintain updated contact information for all operations personnel.
• Distribute important operational updates and policy changes to team members.
• Assist in maintaining records required for regulatory compliance.
• Help prepare documentation for audits and inspections.
• Assist with incident report documentation and filing.
• Trained in house to dispatch if interested and need arises.
• Manage internal filing systems (both digital and physical) for operational documents.
• Prepare and distribute daily, weekly, and monthly operational reports.
• Compile data for regulatory compliance reporting.
• Assist in analyzing operational data to identify trends and improvement areas.

Skills

English fluency

Spanish bilingual

Data entry

Organizational skills

Education

High school/GED

Higher education is a plus

Tools

Microsoft Excel

Microsoft Word

Outlook

TEAMS

Job description

Interstate Waste Services is seeking an Operations Administrator to support day-to-day hauling depot operations, coordinating with overnight dispatchers and drivers via phone and systems. Strong communication, computer, and multi-tasking skills are essential to keep records, route schedules, and service documentation accurate.

The role emphasizes data entry, regulatory compliance, and collaboration with sales and customer service to resolve issues on routes.