Warranty Support & Service Coordinator

DRB Homes; Addison (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

DRB Homes in Dallas/Addison, TX is seeking an administrative warranty support specialist to handle homeowners’ service requests via email and phone. You will support the Warranty Team with data entry, reporting, and customer communications to ensure timely, accurate resolutions.

Responsibilities include logging requests, coordinating with team members, following up on surveys, and generating correspondence and reports for management. Prior homebuilding/customer service experience is a plus.

Qualifications

• Strong verbal and written communication skills.
• Detail orientation and organization.
• Ability to multi-task in fast-paced environments.
• Proactive problem solving and initiative.
• Valid driver’s license required.

Responsibilities

• Log all warranty service requests received from homeowners in the computer system.
• Immediately contact appropriate Warranty Service Team Members to respond to new service calls.
• Log new completed service calls from warranty team members ensuring accuracy and information is input correctly.
• Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer.
• Must generate correspondence to internal and external customers.
• Generate reports and interpret data for manager(s).
• May have to interact via phone or email frequently with homeowners.
• Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management.
• Heavy phone and computer use.
• Fax, copy, mail, and file information related to settlement process.

Skills

Verbal communication

Written communication

Detail oriented

Multitasking

Fast-paced

Problem solving

Initiative

Process management

Driver's license

Education

Associates Degree

Job description

DRB Homes in Dallas/Addison, TX is seeking an administrative warranty support specialist to handle homeowners’ service requests via email and phone. You will support the Warranty Team with data entry, reporting, and customer communications to ensure timely, accurate resolutions.

Responsibilities include logging requests, coordinating with team members, following up on surveys, and generating correspondence and reports for management. Prior homebuilding/customer service experience is a plus.