Warranty Manager

DRB Homes; Franklin (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

DRB Homes in Franklin, TN seeks a Warranty Manager to research and respond to customer service inquiries from new home buyers, coordinating warranty work orders and follow-ups.

You will liaise between homeowners and subcontractors, review invoices, ensure policies are followed, and report potential defects to Production leadership. Requires 3+ years in residential construction warranty.

Qualifications

• Excellent phone etiquette and clear verbal communication.
• Punctual, professional, and able to work independently.
• Strong customer-service orientation and friendly demeanor.
• Proficient in Microsoft Office; able to navigate multiple tasks.
• Reads and understands construction blueprints and development plans.

Responsibilities

• Respond to homeowner warranty work orders and inquiries.
• Coordinate service with subcontractors and schedule follow-ups.
• Assess whether service requests align with company policies.
• Identify potential construction defects and report to Director of Production.
• Approve service invoices and monitor repair budgets.

Skills

Phone etiquette

Verbal communication

Punctual

Professional appearance

Independent work

Customer service

Microsoft Office

Blueprint comprehension

Driver's license

Residential warranty experience

Education

Residential homebuilding construction courses

Tools

MS Office

Job description

Job Purpose

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties And Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets

Qualifications

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Display a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask and coordinate numerous activities and groups of people
• Highly motivated; able to work with minimal supervision
• Strong team player; can work with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Valid driver's license, proof of auto liability insurance and an acceptable driving record
• 3 or more years’ experience in the residential construction industry as a Warranty Manager
• Successful completion of college courses in Residential Homebuilding Construction